Welcome to Jack Burford Chevrolet,inc.

Employees was nice and welcoming. The service was fast. Overall a good experience.

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It was just fine

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I purchased my car from here about a year ago and haven't taken my car anywhere else to get it worked on. This place is great and the workers truly care, I definitely recommend them.

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Very professional !!

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This is the first time we have purchased a vehicle here, and it definitely won't be the last! We bought a 2020 Malibu RS and couldn't have asked to be treated any better. As soon as we walked in the doors, we felt this will be the place to trade and we were so right!We came in contact with several people there and everyone was so friendly and very professional. One special person we would like to say a "Very Special Thank You" is to Jason Roberts. He was our Sales Consultant and he made us feel very valued as a customer. He went out of his way to make us feel like we were his only customer and we knew that wasn't so.He didn't try and force any certain vehicle on us, as we made the decision on which one to purchase. He was very professional and kind throughout the whole process. I think it took us over three weeks to make our minds up to which dealership to give our business to. I'm so glad we chose Jack Burford Chevrolet in Richmond, Ky. We hope you do as well, because you will walk away with a smile on your face!!**We would also like to say Thank You to Cody Hall, Finance Manager, for his help and kindness as well.

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Ricky service manger and James the general manger go out of their way to make everyone fell as if they are the only customer. Doesn’t get any better than this.

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The service at RickHendrick Chevrolet was good the scheduling was easy and definitely will be coming again.

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I have brought my truck through the service department and had oil changes and a recall item taken care of by these guys and being from out of town it's not always easy to get work done Ricky in the service department helped get a rental for me while I got my work done absolutley an awsome bunch and thanks to these guys again.

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I had a great experience buying a car yesterday from JJ Dickerson. I told him what I was looking for and he helped navigate me to the perfect vehicle for my family. The buying process was incredibly easy and very fair. Cody the finance guy helped me and gave me great options for extended warranties that were very fair priced. Overall, I had an excellent experience and I love my new car. Thank you JJ and Cody for a great car buying experience. I highly recommend Jack Burford if you’re looking for a new/used vehicle. They earned themselves a lifelong customer.

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i had an excellent experience at Jack Burford Chevrolet. Jason was efficient and helped me find the car that was right for me. I love my Buick Encore. I recommend this dealership and sales associate Jason.

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Ricky Middleton was a great help! Excellent customer service!! Thank you Ricky!!

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Got our 4th vehicle from Jack Burford. Thanks to JJ, Wes,and Shane for all the work and deal. Go see them they can get you set up. We love our Jeep.

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Great service, knowledgeable and friendly staff

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I helped my father in law find a truck. Anthony drove 2 different trucks to the door for us to look at. 1st sign of good service. Then he gladly rode along with us on the test drive to talk about the truck for my father in law. 2nd sign of good service. He kept my 7 yr old occupied while we went over paperwork. 3rd sign. The team all stayed after hours until we were done. 4th sign. I can do this all day.... We ended up driving a Silverado home. I'm a ford guy but the experience we had has me looking at chevy because I know I'll be treated better than the local ford dealer. All brands are very close in quality these days so it's a dealer vs dealer situation now and customer service always trumps incentives. Once my f150 finally blows up, I'll leave it on the side of the road for the vultures and Burford will be the first stop. I have Anthony's card on hot standby.

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Thank you JJ, James, and Cody. Best experience buying a new truck. Second vehicle bought here they always treat you right and make sure you get a great deal!! With all that’s going on they delivered my truck to my work and even drove my trade in back for me. Don’t shop anywhere else!!!

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I first called Burford to purchase a vehicle. I spoke to someone and he mentioned a vehicle option for me. I was looking to purchase within the next month. Within a week, JJ Dickerson had called me. He mentioned a couple vehicles, one being an infiniti. He drove it to my house in south Berea, we looked at it, test drove it, etc. I was in love. When I received the money I was waiting on, I contacted JJ. He always was quick to respond, polite and ready to go. We set a mtg place and we drove to Richmond. JJ took my trade-in to let his supervisor drive it. He returned and we talked over the paperwork. Unfortunately, I wasn't able to get as much out of my trade-in as we had hoped, leaving the infiniti above my price max. JJ looked and had a 2011 Chevy Traverse that he offered to bring over and show, even without my trade-in, it was less than my budget. When he brought the traverse, we looked it over and test drove it. JJ encouraged me, but was in no way a pushy salesman. I really appreciated that!! I ended up purchasing the traverse and while the papers were being written, JJ's supervisor called me offering me a drivetrain warranty, making my choice even better. JJ has messaged me since my purchase to check in with me on my love for the traverse. I do still love it and when I need something different in the far future, I will be looking for JJ at Jack Burford in Richmond, KY!

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I arrived this morning (4/11/20) at 8am for my scheduled oil change and (as usual) hadn’t even come to a complete stop before the service bay doors were opening and I was greeted by Ricky Middleton. I’m extremely OCD and was nervous about this visit with all the Covid-19 social distancing etc. My nervousness quickly subsided as Ricky immediately advised and reassured me of how he, along with the entire staff, had been adhering to all the most recent rules/guidelines of social distancing and sanitization. There were also several hand sanitizer dispensers at the individual work stations and desks. My car’s seat was covered in plastic and a gloved employee promptly took my car into the shop to begin the scheduled work. Upon being told my service was complete I was shown to my car and it had ovbiously been wiped down with some sort of disinfecting agent The car still had a faint smell of cleanliness that, while not overwhelming or off putting, was obviously some sort of germ killing product. To Ricky and the staff at Jack Burford I would like to extend a genuinely heartfelt Thank You! I could not have asked for nor imagined a better experience than the service I received today at Jack Burford Chevrolet!

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Always great service from Ricky and his staff in his department.

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Love the service staff and great car shopping deals!

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Just wanted to say Thank You to the whole crew at Jack Burford. I was treated like the only customer they had, given full attention by everyone from the salesman to the service dept. and every one in between. If you're looking for a car and want to be respected and treated like a member of the family then this is the place to go. This is the second used car I've bought from them and both are in great condition and even better priced .

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Really professional dealership, there very honest and really wanna help you figure out what's wrong with your car

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Good parts service

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Rickey is the best as are all the staff, friendly and knowledgeable, courteous.

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Great service

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Was very satisfied with wes he answered all of our questions no pressure buying and also worked on our payment to get it were we wanted the whole dealership staff were nice and attentive to us will do more business with them really appreciate the crew

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