Customer Testimonials

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Google Sep 24, 2020

I have Bought my last four vehicles from Jack Burford in Richmond. I have always recieved good service. Seems like it keeps getting better. I bought a 2018 silverado on labor day the salesman was Anthony Baldwin. I was treated very well while i was waiting every once in a while they would come check on me offering me something to drink. making sure i was comfortable. I will keep buying all my cars or trucks here. I always go where i am treated the best and this dealership is it.

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Google Sep 21, 2020

The guy who checked me in was great!!!! With it being my 1st time, that was really important!

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Google Sep 21, 2020

Could have offered something to drink, or had a coffee/soda machine available while waiting.Could have had someone to do a courtesy check on people in the waiting room.

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Google Sep 21, 2020

Same day appointment. Vehicle in right away. Easy check in, friendly service staff.

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Google Sep 21, 2020

Extremely happy with the level of service and professionalism my husband and I received Saturday when we bought a couple of used vehicles from this dealership. There was no high pressure sales tactics like we’ve experienced before at other local businesses. Our salesman was James Tipton and he was honest, ethical, and very professional during our purchase. Would highly recommend their team to anyone.

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Google Sep 19, 2020

Just needed a battery. Got an appointment same day. Price was fine. Was in and out in less than 30 minutes. Thank you!

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Google Sep 19, 2020

Absolutely the most professional, low pressure car buying experience I’ve ever had. JT and Cody were super patient and took all the time in the world to answer questions and make us feel welcome. Please, if possible, do yourself a favor and support this small Richmond dealer instead of heading to Lexington to some high volume lot. I honestly can’t recommend this experience enough. The price we settled on was beyond fair and cheaper than any other dealer we saw.

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Google Sep 17, 2020

Everyone was friendly and helpful.

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Google Sep 15, 2020

Friendly employees and timely service. Very pleased.

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Google Sep 14, 2020

I had a nice experience, the staff were very helpful and friendly.

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