Customer Testimonials

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DealerRater Jul 28, 2021

I have bought 3 trucks from this dealership and have been pleased on every deal! Service department has been excellent also! I bought one from another dealer and never felt at home at the dealership.

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Cars Feb 24, 2021

Awesome. Did a great job of accomplishing what I wanted in a timely manner. First class!

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DealerRater Nov 30, 2020

Thank you for the great deal and no hassle deal. I drove from Dayton, OH as they were awesome to deal with and offered a fair trade on my vehicle. Love my new truck. Thanks Devon.

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Cars Dec 30, 2019

RICKY and the Jack Burford Service department is the best around

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DealerRater May 14, 2019

Ricky and the rest did a great job of taking care of all of the warranty issues and some routine maintenance. Don't mind bring the truck in for service. They alway make me feel special.

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Cars Mar 5, 2019

Everybody here was great and treated me and my family with respect. They were not pushy and were willing to work with us.

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DealerRater Feb 27, 2019

Made the car buying process very easy using no high pressure sales tacticts. Salesman was very knowledgeable on the car we were interested in. Answered all questions we had..

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Cars Dec 1, 2018

Purchased this vehicle expecting a just ok experience. I can honestly say the sales team went the extra mile to insure my wife and I had a pleasent experience. No pressure, just good hardworking people. Our sells rep, Wes Cummins worked diligently to accommodate our request. My hats off to this team of experts. Would highly recommend you give them a chance to earn your business.

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Cars Nov 29, 2018

Oil change was preformed in a timely manner. They are always courteous.

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Cars Nov 27, 2018

I was not expecting to get the vehicle I did. I had planned to get a Trax because I thought it would be cheaper, especially since I wanted more premium options like a sunroof and leather seats. I also did not expect to even leave with a vehicle that day since the one I wanted was not in stock. However, they told me they could add that stuff into an Equinox they already had in stock. I ended up paying about the same amount I had budgeted for the Trax for the Equinox, including all my extra add-ins. I did ...

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Cars Nov 14, 2018

I've had the truck for about 2 weeks now and it is great. It has a wonderful ride, power and is quiet. The sale price was superb. My friends all agree that it was a very good deal and that's coming from people who own Toyotas, Ford or Dodge vehicles. The layout of vehicles in the lot is organized for individual viewing and is excellent. There is enough space between vehicles so you can look, compare and think about what you want or need in a vehicle instead of looking at a sea of vehicles ...

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Cars Sep 20, 2018

I couldn’t have asked for a better buying experience. Daniel gave me the impression that he legitimately wanted to find the best vehicle for my budget and personal needs. He was patient and at no point did I feel pressured. It was the best experience I’ve had purchasing a new vehicle. I was blown away with how clean the service department was. I can honestly say that I’ve never seen a cleaner more professionally ran service department. I will continue do my business Jack Burford and will encourage my friends and family to do the same.

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Cars Sep 9, 2018

I bought a used a Toyota at Jack Burford, from Wesley Cummins. He was very friendly and helpful. He made the buying process easy and he wasn't a pushy car salesman. He wants what's best for his customers.

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Cars Aug 8, 2018

I have always bought my vehicles at another highly popular Chevy dealer where you just seem to be a number at Burford Chevy I had a great experience with the whole staff made me feel like family I will definitely buy again there !!!! Thanks I’m really satisfied with everything

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Cars Aug 4, 2018

I purchased my car from JackBurford Chevrolet and used the service department several times. Ricky was the absolute best! The best service department I've ever used.

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Cars Jun 18, 2018

Very nice people, negotiated and were very understandable. I bought the truck from Cody and he was very low pressure, made for a good expierience. Thanks man @ Cody and the 2 cool trainee guys

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Cars May 27, 2018

One of the best car purchasing experiences I have ever had. Trent and all the personnel that I met while going thru the inquiring and purchasing of the 2015 Cruz were so personable and helpful without being intrusive. I would definitely recommend and encourage anyone to visit and support this dealership.

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Cars May 24, 2018

I test drove multiple vehicles before finding a vehicle that I will be very happy with. Cody was a great sales person letting me decide what I wanted to drive and was helpful without being the pushy stereotype that you hear so much about. They were friendly, listened to my concerns, and I now have a great car that fits my budget. They also valued my time and made sure that I wasn't spending all day there signing paperwork. I highly recommend anyone in the market for a car to make them your first stop.

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Cars May 16, 2018

Jack Burford is the best Chevrolet Dealership in the state of Kentucky; we worked with Wesley Cummins our product specialist on our purchase. He took very good care of me and my wife. He answered all our questions about the 2018 Colorado that we ended up buying. I highly recommend Wesley at Jack Burford Chevrolet where you are treated like family. Drive to Richmond, Kentucky and look for Jack Burford Chevrolet on the by-pass where you will be treated like family and ask for Wesley Cummins�� you won't be disappointed.

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Cars May 14, 2018

They treated us so nice! Everyone was so nice. Our sales person Wesley was great about helping us out and was very curtese even after he had 3 people come in and need his service! He still got us the truck we needed!! And the price! Wow! was great!! We love our used but new 2015 Chevy Silverado!! I would recommend this dealer to anyone! And I don’t usually say this about dealers!! I usually have a lot of negative comments for dealers!!

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Cars Mar 28, 2018

Bought a 2015 Malibu. Stopped by Service to p/u part on our 2003 Monte Carlo. Saw this one sitting on lot and took a look. The salesperson Wesley Cummings was very knowledge and everyone at the dealership was very friendly and helpful. This is the 3rd car we have bought from this dealer since 2000. It has always been the same with all the personnel. We really like this place.

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Cars Mar 13, 2018

After purchasing a vehicle 9 years ago from this dealership, I had to return when wanting to purchase a new one! The service and expertise was immaculate then, and it remained the same almost a decade later. Bryce Howard and his associates were nothing short of stupendous in the buying process. I am very happy with my decision and proud to be a customer at Jack Burford!

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Cars Mar 4, 2018

Wes Cummins, is a pretty new salesman and he handled my purchase of a used 2015 Chevy Silverado very professional like. Thank you very much

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Cars Jan 16, 2018

They did an excellent job repairing my son's car. The car broke down on the side of the road and they were able to diagnose the problem and get the car back on the road. I appreciate their customer service, expertise, and professionalism.

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Cars Jan 15, 2018

My husband and I had a great buying experience with the whole staff. Treated us like family. Cody bent over backwards to make sure we got the car we wanted. Very pleased. He also gave us a tour for when I come back for oil changes.

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DealerRater Dec 22, 2016

I found a car I liked online and contacted them via their website. I got a response within 10 mins of the dealership opening that monday. I was an out of state buyer who had never financed a car by myself. I was unsure of the process and was nervous about driving so far for a car I knew nothing about. They pulled all the service records and told me everything about the car. Then the sales man I worked with David Johnson called me and was very willing to answer all my questions. I recieved all the paperwork I needed ...

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DealerRater Mar 1, 2012

We drove to Richmond from Frankfort to test drive a used Ford Edge. We got there 20 minutes before they closed. We test drove the car and loved it. We don't have perfect credit, but just decent credit and they still treated us like were were valued customers. even though they were closing, our salesman, Ben, and the finance director, James, were patient, kind and HONEST. They gave us a fair trade-in value on our Jeep and the Edge was priced exceptionally well. They want your business and they treat you in a way that makes you want to go ...

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